Return Policy

Our commitment to your satisfaction at Epiphany Vets

Start a Return Contact Support

Our Promise to You

At Epiphany Vets, we stand behind our products and want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help make it right.

Return Policy Details

Return Eligibility

  • Items must be returned within 30 days of purchase date
  • Items must be in original, unused condition with all tags attached
  • Proof of purchase (receipt or order number) is required
  • Certain items may have specific return restrictions (see below)

Non-Returnable Items

  • Vaccines
  • Pet mouth guard, collar and harness
  • Noodles and rice
  • Products no longer in its original state

Return Process

  • Contact our customer service team to initiate a return
  • Package the item securely with all original packaging
  • Include the original receipt or order confirmation
  • Ship the package using a trackable shipping method
  • Once received, we will inspect the item within 3-5 business days
  • Refunds will be processed to the original payment method

Refund Processing

  • Online refunds are typically processed within 5-10 business days
  • Original shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer
  • Store credit options are available upon request
  • Refunds may take additional time to appear on your bank statement

Exchanges

  • Exchanges are available for items of equal or greater value
  • Size and color exchanges are subject to availability
  • Price differences will be charged or refunded accordingly
  • Exchange requests must be made within the return period
  • Original shipping charges apply to exchanges

Damaged or Defective Items

  • Report damaged or defective items within 48 hours of delivery
  • Photographic evidence may be required
  • We cover return shipping for defective items
  • Replacements will be shipped immediately upon verification
  • Refund option available if replacement is not possible

Return Process Timeline

1

Initiate Return

Contact our support team within 30 days to start your return process.

2

Ship Item Back

Package item securely and ship using trackable method to our return center.

3

Inspection

We inspect returned items within 3-5 business days of receipt.

4

Refund Processing

Refunds processed within 5-10 business days after approval.

Frequently Asked Questions

Need Help With a Return?

Email Us

hello@epiphanyvets.com.ng

Call Us

Abeokuta: 0803 099 0315
Akure: 0814 629 5967
Ondo Town: 0703 605 6180

Our Locations

Abeokuta:
32b, Tinubu Street, Ita-Eko, Abeokuta
Akure:
Plot 126, Hospital Rd, Adjacent Aquinas College, Akure
Ondo Town:
22b/40, Yaba, Opposite Polaris Bank, Ondo Town

Our support team is available Monday-Saturday, 9AM-5PM

Contact Returns Department

Important Notes

  • All returns are subject to inspection upon receipt. Items not meeting our return policy criteria will be returned to the customer at their expense.
  • International returns may be subject to additional fees and longer processing times. Please contact us before shipping international returns.
  • We reserve the right to modify this return policy at any time. The policy in effect at the time of purchase will apply to your order.